Refund policy

Last updated 12 October 2026

When we refund

• A double payment for the same bill.
• A successful payment where the plan did not activate and we could not fix it within 3 working days.
• A yearly plan cancelled within 7 days of payment, refunded in full.

When we do not refund

A monthly plan already running, time left after switching plans, and periods already passed. When you stop, the plan stays active until the end of the paid period.

How to ask

• Email freddyartha@gmail.com with your salon name, invoice number and the reason. We reply within 3 working days.
• Approved refunds go back to the original payment method or to a bank account in the salon owner's name within 14 working days.